Repairs & Unlimited Support Included At No Extra Cost
Labour & parts repairs included to the following equipment:
Televisions, projectors, Blue-Ray / DVD players,
Home cinema and surround sound systems,
Freeview / cable & satellite TV receivers.
Desktop, laptop, netbook & tablet computers.
Printers, scanners and peripherals.
Plus! If it's cheaper to replace than it is to fix, we will pay for a new one!
All repairs included, subject to the following:
That a repair is in fact possible and the required parts are available to purchase new.
That the equipment is not covered by the manufacturer's or another warranty agreement.
That the equipment has not failed for reason of accidental / deliberate damage or misuse.
That the equipment is not obsolete, and would perform no useful function.
UNLIMITED TECHNICAL SUPPORT
TV, satellite, cable, freeview receivers - configuration and integration with home network.*
Surround sound and multimedia system equipment - configuration and integration with home network.*
Games console configuration and integration with home network.*
Desktop, laptop and tablet computers - operating system upgrades.*
Desktop, laptop & tablet computers - operating system software refresh / re-installation.
Desktop, laptop & tablet computers - data recovery.
Desktop, laptop & tablet computers - application software re-installation.
Network attached storage (NAS) installation and configuration.*
Printers and scanners - installation and configuration.*
Offsite / 'Cloud' backup software installation and configuration.*
Anti-virus software and anti-malicious software installation and configuration.*
Parental controls - advice, installation and configuration.
Home and wi-fi network configuration.*
Buying advice on all of the above and any other I.T. equipment.
Remote assistance via internet to your computer, to minimise interruption and maximise speed of service.
EQUIPMENT THAT IS NOT COVERED
Modems, routers or Wi-fi extenders, cameras, camcorders, video recorders or associated equipment, mobile phones, portable music players, handheld games consoles, wearable devices, automotive equipment or any other household appliances.
* Purchase of new equipment, software or fees / subscription charges are not included in your contract.